Hello guys...How's things? It has been really quiet lately since a lot of the malaysian students went back to malaysia for summer break. I had nothing to do today, so I thought why not make a memo of what happens today...
Anyway, my work starts at 4pm and finishes at 9pm. I've working at GE Capital, Trent House for nearly a month now. It has been a great experience so far..both good and bad. I have learnt so much that I kind of enjoyed what I'm doing right now.
Let me just explain about what I actually do at GE. I work as part of a collection staff. Basically we handle inbound calls, outbound calls and manual queue for auto loan. So far I've done the manual queue, which I think is the easiest part of all...Coz you get to call the costumer in your own time. But today, most of my time was spent on the dialler, doing the outbound call. It was tough at first since we have to talk to costumers and assess their aggreement at the same time... But I am getting the hang of it.
To me the good bit is when you get costumers who understands your job. They would cooperate with you and this kind of costumers are a lot easier to handle. However, I did make a few calls to costumers who had the guts to sign up for an agreement of an auto loan..but then ended up with too many arrears and tried to run away from paying them....Oh well.... You just have to know how to negotiate with them and persuade them to pay what they've owed the company.
I'm really glad, I made the decision to join in with GE capital. Who knows, all this experience and knowledge will be useful in the future!!
